Privacy Policy

Ember Scale ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, and company name when you fill out our contact form or book a call
  • Business Information: Details about your real estate investing business, target markets, and outreach preferences when you become a client
  • Payment Information: Billing details processed through our third-party payment processors (we do not store full payment card information)
  • Communications: Any messages, emails, or other communications you send to us

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device Information: Browser type, operating system, device type
  • Usage Data: Pages visited, time spent on pages, referring website
  • IP Address: Your approximate geographic location
  • Cookies: Small data files stored on your device (see Section 6)

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Respond to your inquiries and communicate with you
  • Process transactions and send related information
  • Build and manage email outreach campaigns on your behalf
  • Improve our website and services
  • Send marketing communications (with your consent)
  • Comply with legal obligations
  • Protect against fraudulent or illegal activity

3. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: Third-party vendors who help us operate our business (email platforms, CRM systems, analytics providers, payment processors)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: When you have given us permission to share your information

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you are no longer a client, we may retain certain information for our records, to comply with legal obligations, resolve disputes, and enforce our agreements.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

We may use:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to deliver relevant advertisements

7. Third-Party Services

Our services integrate with third-party platforms and tools. These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services. Common third-party services we use include:

  • Email sending platforms (for campaign delivery)
  • Data enrichment providers (for contact verification)
  • Analytics services (for website performance)
  • Payment processors (for transactions)
  • Scheduling tools (for booking calls)

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request your data in a portable format

To exercise these rights, contact us at the email address below. We will respond to your request within a reasonable timeframe.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. As stated above, we do not sell personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using our services, you consent to the transfer of your information to the United States and other jurisdictions where we or our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Ember Scale
Email: zeb@emberscale.com